ENGAGING CUSTOMERS

We've been in business for over 85 years but we found ourselves dealing with the same old issues. It was then that we invited Jeanne into our business and what a relief that was. Jeanne was able to look at things from a different perspective and make suggestions that were in the best interest for our company as a whole. Since meeting with Jeanne, we have already started to see a difference and we are looking forward to having her back to complete our transition. I would highly recommend the services of Jeanne Patti and Ignyte.

Tom Leatherberry
Sales Manager
Wells Print and Digital Services

ENGAGING CUSTOMERS

In today's competitive marketplace, the pursuit and engagement of the customer is an ongoing challenge.  By providing our clients with innovative solutions, the challenge develops into a clear business strategy. 

CUSTOMER ENGAGEMENT AND RELATIONSHIP MANAGEMENT OPPORTUNITIES

  • Customer Experience Process Analysis and Design starts from a foundation of the quality centric process mapping strategy used by Six Sigma.  Your customer process analysis will be conducted through employee and management interviews along with a complete review of your documents.  Your design will be built using a solid framework and the strategic goals of your organization.
  • IGNYTING Metrics of Engagement... a customer engagement meter
    The process design map creates for you a customer centric strategy of client engagement metrics that can be measured for results.
  • Interactive Customer Temperament™ training modules provide your employees knowledge on the innovative strategies of customer engagement.
    • Sales
    • Customer service
    • Operations
  • IGNYTING COMMUNICATION IN 2010 is a training program that addresses the daily struggles of customer and organizational communication in our high tech world today with effective strategies for success.
  • Market Renovation - an innovative solution utilizes tools based on science to target customers through Temperament® knowledge and training.

Every program is custom designed to meet the development needs of your organization.

CONSULTATION INTERVIEW

Your initial consultation inerview is designed to:

  • Reveal your company's engagement potential
  • Align you with the most advantageous programs
  • Shift your organization into results oriented strategic advancement.